Angry Awkward Poor English

Mystery Shopping UK are a specialist Retail and Business to Business (B2B) Undercover Shopping organisation. Based in Heanor, on the Nottinghamshire Derbyshire border , our services are provided through our network of specially selected Mystery Shoppers. We provide our services predominantly to companies in the Nottinghamshire, Derbsyhire, Leicestershire, Sheffield, Leeds but our services are offered throughout the UK mainland England, Scotland and Wales and we have representatives covering the East and West Midlands, Yorkshire, Lancashire, North East, North West, Home Counties, South Coast, Lincolnshire and London. We offer a full staff appraisal and our services are provided covertly to offer maximum impact. www.mysteryshoppinguk.co.ukmystery shopping uk,free mystery shopping,mysteryshoppinguk,derbsyhire mystery shopping,nottinghamshire mystery shopping,east midlands mystery shopping companies,mystery shopping companies,top uk mystery shopping companies,mysteryshoppers required uk,specialist mystery shopping,business evaluation services,mystery shopping uk,best mystery shopping company,angry awkward mystery shopper,training services mystery shopping,become a mystery shopper,earn money mystery shopping:

Website Designed, Hosted and Maintained by ECCO Web Design

Mystery Shopping UK is part of the ECCO Marketing Group of Companies, Derbyshire, England

Phone

0844 35 11 472

Fax

01773 534999

E Mail

info@mysteryshoppinguk.co.uk

www.mysteryshoppinguk.co.uk

CONTACTS

UK Head Office

Mystery Shopping UK

Delves Road

Heanor Gate Industrial Estate

Heanor

Derbyshire

DE75 7SJ

Tel: 0844 35 11 472

Email: info@mysteryshoppinguk.co.uk

Office hours: 9am to 5pm Monday-Friday.

We are currently seeking Mystery Shoppers with or without experience in the following areas;

Avon,Bedfordshire,Berkshire, Borders,Buckinghamshire, Cambridgeshire,Cheshire, Cleveland,Clwyd,Cornwall, Cumbria,Derbyshire,Devon,Dorset,Dumfries and Galloway, Durham,Dyfed,East Sussex, Essex,Fife, Gloucestershire, Grampian, Greater Manchester, Gwent,Gwynedd County, Hampshire, Herefordshire, Hertfordshire, Highlands and Islands, Humberside,Isle of Wight, Kent, Lancashire, Leicestershire,Lincolnshire, Lothian,Merseyside, Mid Glamorgan, Norfolk, North Yorkshire, Northamptonshire, Northumberland,Nottinghamshire, Oxfordshire, Powys, Rutland, Shropshire, Somerset, South Glamorgan, South Yorkshire,Staffordshire, Strathclyde, Suffolk,Surrey, Tayside, Tyne and Wear, Warwickshire, West Glamorgan, West Midlands, West Sussex, West Yorkshire, Wiltshire, Worcestershire

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Extreme Angry & Awkward Customer

Used to train staff in uncomfortable, awkward and breach of security situations, this aspect of our business is unique to Mystery Shopping UK services and are offered either onsite or telephone....

Angry Customer

Due to the more recent ‘compensation culture’ the health and safety to both staff and customers is of paramount importance and we offer an acted scenario where an angry customer creates problems for staff and security... How would your staff handle a loud angry customer that could cause both embarrassment and a potentially violent confrontation.

More and more claims are made against Security Staff for ‘man-handling’ clients... Do your security personnel really know how to handle this kind of client in a non-confrontational and professional way?

This service is offered using only the highest trained individuals (we do not use normal Mystery Shoppers or untrained personnel for this role due to the potential unpredictable outcome) with strict instruction on how far to take the situation and no liability is held against the client.

Awkward Customer

Whilst a less serious situation is created, the Awkward Customer is designated to stretch you staffs nerve to breaking point. Many scenarios can be used for this from over-demanding attitude to return or complaint of a product with the ‘shopper’ demanding compensation over and above your organisations normal returns policy... Will your staff buckle under the pressure

Poor English Speaking Customer

Are you missing out on valuable business from foreign speaking potential clients because your team lose patience and give up...?

Usually used in Telephone applications, this scenario can be used for many scenarios.

These services are usually integrated with Video or Audio Surveillance service for use at subsequent training programmes.

If you would like more information on Angry, Awkward or Poor English Speaking Customer scenarios or any aspect of our services or a quotation, please contact us on 0844 35 11 472 or contact us via email or using the form here.

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